Alternative Dispute Resolution (RAL)

Consumer Dispute Resolution (Law No. 144/2015, Article 18)
In the event of a dispute, consumers may resort to the following Consumer Dispute Resolution (ADR) entities:

Insurance (insurance mediation)
CIMPAS — Centre for Information, Mediation and Arbitration of Insurance
Av. Fontes Pereira de Melo, 11, 9.º Esq., 1050-115 Lisboa, Portugal
Tel.: (+351) 213 827 700 • Email: geral@cimpas.pt • Website: cimpas.pt

Other services (credit intermediation, real estate consultancy and construction)
CIMAAL — Consumer Dispute Arbitration Centre of the Algarve
Av. 5 de Outubro, 55, R/C Dt.º, 8000-075 Faro, Portugal
Tel.: +351 289 823 135 • Email: info@consumoalgarve.pt • Website: consumoalgarve.pt

Alternatively, where applicable:
CNIACC — National Centre for Information and Arbitration of Consumer Disputes
Braga office: Rua D. Afonso Henriques, 1, 4700-030 Braga, Portugal
Tel.: +351 253 619 107 • Email: geral@cniacc.pt • Website: cniacc.pt